Returns
Little Flock of Horrors Return & Store Credit Policy
At Little Flock of Horrors, we want getting your kiddo sorted to be as smooth as merino itself. That’s why we offer a 30-day return policy — so you can shop with confidence knowing you’re covered.
THE BASICS
We accept change of mind returns for a Little Flock of Horrors Store Credit Gift Card (valid for 12 months) if returned within 30 days of purchase.
We offer full refunds only for items that arrive faulty, damaged, or incorrectly sent.
TO BE ELIGIBLE FOR RETURN:
- ✔ Returned within 30 days of your purchase date.
- ✔ Item was not marked “Final Sale” or “Non-Returnable” (unless faulty).
- ✔ Includes original packaging (tags intact, product bags, boxes, etc.).
- ✔ Item is unworn, unwashed, and unused.
- ✔ Hygiene-sealed items (e.g., underwear) must have the seal intact.
IN-STORE VS ONLINE PURCHASES
🛍️ Online orders: Follow the return process below.
🏪 In-store purchases: Can be returned in-store with proof of purchase.
ITEMS EXCLUDED FROM RETURNS (UNLESS FAULTY):
🚫 Final Sale items
🚫 Worn Underwear
All exclusions are clearly noted on product pages.
READY TO RETURN? HERE’S THE EASY PATH:
✅ Contact Us First: Email our friendly team at info@littleflockofhorrors.com to start your return. Once approved, we’ll send you the return instructions.
(Please note: returns without prior approval can’t be accepted.)
✅ Ship It Back: Customers are responsible for all return shipping costs. We recommend using a tracked courier to ensure your package arrives safely.
WHAT YOU’LL RECEIVE
🧾 Change of Mind / Incorrect Size: You’ll receive a Little Flock of Horrors Credit Gift Card, valid for 12 months, issued in NZD.
💥 Faulty / Incorrect Item: You’ll receive a full refund to your original payment method, once the issue is confirmed.
🚚 Shipping Fees: Non-refundable unless the order was faulty or damaged.
STORE CREDIT GIFT CARD INFO
- 🎁 Issued via email in NZD.
- 🕒 Valid for 12 months from date of issue.
- 🌏 Usable online at littleflockofhorrors.com.
- 💳 Store Credit applies to product value only (not shipping or taxes).
DAMAGED OR FAULTY ITEMS
If your item arrives faulty, damaged, or incorrect, please contact us immediately at info@littleflockofhorrors.com. We’ll make it right with a replacement or refund, as appropriate.
A FEW FRIENDLY REMINDERS:
- 🚫 We do not offer direct exchanges. To swap for a new size or colour, return your item for a Store Credit Gift Card and place a new order.
- 📦 Ensure your return includes all original packaging and documentation.
- 🧼 Returned items must be in their original condition — unworn, unwashed, and with all tags attached.
This policy is in addition to your rights under applicable consumer laws (including New Zealand’s Consumer Guarantees Act where relevant).